Hello.

Hello, .

Would you like to log inlog out or registerupdate your details?


Home // Missed bins

Report a missed bin collection

You can only report a missed collection after 3pm on the day your collection should have taken place or up to 2 days after this date.

Unfortunately we will not return to collect your bin if:

- It was not put out by 7am on your collection day

- It is too heavy or the lid is open because it’s too full

- It has the wrong items in it. Click here to see what can be put in each bin

If your bin was presented incorrectly we will return on your next scheduled collection day. You can take your waste to your local household waste recycling centre if you can’t wait until then.

However, if your bin was put out correctly we will return to collect it as soon as possible. Click next to continue.

To report a missed clinical waste collection, please call us on 0151 443 2400.

If you already have an account please log in now.

By registering with our site you will be able to log enquiries without having to provide your personal details each time.

You can register here.


You can't report a missed bin anonymously. Please provide us with your name and address. If you tell us your email address we can send you a confirmation email.


* indicates required field



Enter the address where the bin collection has been missed and click 'Search'.

Then select the address from the list below.


Please be advised that we collect from 7am to 3pm

You can find more information about what to put in each bin in our recycling guide



* indicates required field

Rate the information on this page

v1.2.10 (last updated 15/11/2016)